I am a strategic, high-energy leader passionate about partnering with organizations to architect and implement agile operating models and other transformation initiatives (e.g., global business services - GBS, outsourcing, merger & acquisition integration) supported by core ERP platforms (e.g., SAP, Oracle, Workday) that drive cost to serve reduction, sales & revenue uplift, and customer & employee experience enhancement by optimizing organization structures, harmonizing business processes, upskilling workforce capabilities, and expanding automation (e.g., RPA, ML/AI).
Experienced across multiple functions including Finance (e.g., Record to Report - RTR, Accounts Receivable - AR, Accounts Payable - AP, Finance Planning & Analysis - FP&A, Financial Reporting, Finance Decision Support, Controllership), HR, Procurement, Sales Operations, Pricing Operations & Margin Management, Customer Service; industries (e.g., Retail, Hospitality, Chemicals, Pharmaceuticals, Technology, Industrial Equipment); and global regions (e.g., North America, Europe, India, and China).
Core Skills: Operating Model Design & Implementation (e.g., GBS, centers of excellence - COEs, corporate functions, functional business partners) • Transformation Roadmap & Business Case Development • Program Value Tracking • Business Process Harmonization • Team & Job Design • Governance & Service Management Framework Design • Business Process Outsourcing (BPO) Evaluation, Selection, Contracting, and Management • Deployment Planning & Execution • Workforce Transition Planning & Management • Talent Strategy Development & Implementation • Leadership Engagement & Alignment • Program & Project Management • Organization Change Management • Communication Planning & Execution